-退款和退货策略 Refund and Return Policy-

1、 Overview of Refund Policy
Digitaltwinall adopts a clear refund policy aimed at protecting consumer rights and providing high-quality customer service. This refund policy applies to Digitaltwinall’s products and services, and details the refund conditions and process. If virtual items (documents, data, software…) are provided, no refund will be provided once sold.
2、 Refund conditions
1. Purchase method
Only products and services purchased through official Digitaltwinall stores or authorized channels are eligible for the refund policy.
2. Application time
Refund requests must be submitted within the specified time after purchase, subject to the specific requirements of the product or service.
3. Product requirements
Some products or services require specific conditions to be met in order to be refunded, such as unsuccessful download.
4. Authorization issues
If the purchased product or service requires user verification through Digitaltwinall, please provide correct account information to allow refund processing.
5. Service termination
If the product or service is terminated due to Digitaltwinall reasons, the user has the right to apply for a full refund.
3、 Apply for refund
1. Refund process
Users need to log in to their Digitaltwinall account, enter the order management page, select the order to be refunded, and fill out the refund application form.
2. Refund review
Digitaltwinall will review each refund request and verify whether the information provided by the user and the refund conditions comply with policy regulations.
3. Refund method
The refund will be returned according to the user’s original payment method at the time of purchase. If the original payment method is not feasible, Digitaltwinall will provide an alternative refund method.
4. Refund time
In general, refunds will be completed within a certain period of time after approval, depending on the refunded product and service being applied for.
4、 Abnormal refund situation
1. Misuse of refunds
If users are found to have abused the refund policy (including but not limited to frequent refunds, malicious requests for refunds, etc.), Digitaltwinall has the right to suspend or terminate the refund service.
2. Third party liability
If the refund cannot be completed due to third-party reasons, such as bank processing delays, Digitaltwinall will assist the user in resolving the issue, but will not be held responsible.
5、 Other statements
This refund policy only applies to products and services authorized for sale by Digitaltwinall.
Digitaltwinall reserves the right to modify the refund policy at any time and will notify users through the official website or other appropriate channels.
Please note: The above refund policy is for reference only. Please refer to the latest policy officially announced by Digitaltwinall. If you have any questions or need further information, please contact Digitaltwinall WeChat customer service.